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In April and May of this year (2007), I spoke to professional photographer groups in 6 cities around the US. It was a “Spring Tour” and it kept me from home for about a month…but that’s because I’m crazy and don’t fly. Anyway, I’ve done this before on a slightly smaller scale and I make the occasional one-off trip here and there as well. The groups for whom I speak pay my expenses but I don’t make money off the speaking engagements. Hopefully, the groups do. They are usually creative professional groups and they don’t have large budgets, so if I can help them make a buck or two, fantastic.
Since I’m not making money off the presentations, I am often asked “Why do you do this?” The answer is easy: because it’s great for my business.
Okay, that’s the simple answer, and I’ll explain that further in a bit. There’s a more complicated answer too: I do it because I love to help creatives and lots of creatives need my help and this way I reach them even when I haven’t reached them before with all my writings, blog, podcast, etc. If I can reach, for example, one ignorant lowballer and make him/her rethink what it is s/he’s doing, the travel and the effort has totally been worth it. Or if I can help a creative run her/his business more effectively so that s/he doesn’t have to give up her/his dream and start asking “Do you want fries with that?”–same deal.
This is what I live for and why I do what I do professionally in the first place. I have a (some might say “twisted”) passion for helping creatives. So, going on these tours, speaking to groups, gives me the chance to help more at one time. Sha-wing!
Now, getting back to my original reason, it is very good for my business to speak to groups. There is the obvious part about getting my name out there and being able to promote my own services, sure. But there is much more to it than that surface. In fact, I try to mention my specific service offerings as little as possible in my talks and I certainly don’t talk about my prices or the like either. Usually, the host will say something like “Hire Leslie, she can really help!” and that’s great, but these talks are not about pushing my company or services in that way. This isn’t selling, it’s offering.
Giving presentations to your target markets like this helps to build the consumer recognition of your expertise–you become a thought-leader in your industry in their eyes. In fact, this happens before you even get there–in the promotion of your event, the group will endorse your thought-leadership: you are the expert and you must know what you are talking about since the group went to all the bother of bringing you in.
Of course, you have to back up that preconception with solid information during the presentation. If you’re promoted as an expert and then you get up there and spout gob-bledy-gook, you’re going to take your business down in flames.
This is where offering comes in. You need to give in your presentations. I am open and “give away” a lot of my knowledge at my talks. If people take good notes and really work them, they might never need to hire me (this rarely, if ever happens). I share, I’m hon-est, and I try to answer as many questions as I possibly can during Q&A. I want that audience to not only feel like they got their money’s worth attending the event, I want them to feel intellectually sated. It’s the mental equivalent of having eaten at a great restaurant–you’re full, happy, and you know you’ll want to come back.
And come back they do. Some do right away, signing up for private meetings while I’m in their city. Others, maybe not right away, but many do contact me later to work with me. At the very least, the immediate increase in web traffic, podcast downloads and subscriptions, and requests to be added to my mailing list means that I have reached this potential market and they are listening to my story. In time, many will convert to customers.
Another benefit of the tour is that it gives me the chance to hear what my potential clients really think, need, want, fear, etc., in different places. I can see what concerns really are top-of-mind and see how I can tailor my offerings to help provide solutions to those concerns. That data is fantastic! For example, photographers in Austin complain about lowballers just as much as Boston photographers, but Boston photographers aren’t as open with each other as the Austin ones. If I can find a way to help the Boston photographers improve intra-industry communications, that will help their businesses.
Speaking to groups, whether one-offs or making a big tour, is a good way to improve your own business. Think about how helpful this might be for your business:
You’re a designer who services architects, mostly. They are often cheap and/or difficult clients. You meet with the local AIA and arrange to present a lunch event where you’ll talk about how architects can “get the most out of working with a designer.” In the presentation you subtly teach them how to better work with you, explain the real costs and talk about how clients get better results when they let the designer do her/his job, etc.
What do you think the results will be? I bet you’ll learn more about your (potential) clients, get the chance to present your best (honest!) self, help others, promote your thought-leadership in your industry, and meet some great people to boot. All of which will result in increased sales.
©2007 Leslie Burns-Dell’Acqua | Creative/Marketing Consultant & Coach
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